Download App for Pet Parents and Owners
Download App for Vets & Pet Service Providers
At a Glance
Smooth, Streamlined Operations
Automate appointments, manage patient flow, and cut routine admin—keeping the practice running efficiently, reducing errors, and freeing up staff time for what matters most.
Outstanding Owner & Patient Experience
Reception and front-of-house teams deliver a warm, professional welcome, help manage emotions during difficult visits, and ensure clients leave informed and cared for—raising satisfaction and loyalty.
Easy, Secure Communication for the Whole Team
Centralize internal messages, updates, and documents so nothing gets lost—ensuring everyone, from managers to reception, stays “in the loop” and compliant, with no risky free-text apps.
Smart Financial & Inventory Management
Take the hassle out of billing, reporting, and stock control. Reduce missed charges, track payments at reception, and avoid supply shortages with easy-to-use digital tools.
Protect Data, Ensure Compliance, Reduce Risk
Safeguard sensitive client and patient records, remain audit-ready, and meet evolving regulatory standards—helping everyone focus on excellence, not paperwork stress.
Support, Training, and Team Wellbeing
Offer ongoing learning and wellbeing initiatives tailored to every role—helping administrators, receptionists, and management thrive in a supportive culture that values everyone’s contribution.
Smarter Pet Care, Powered by VETPASS AI
From symptom checks to nutrition and prescriptions, VETPASS AI gives you real-time answers—so you know what to do next.
SHEPHERD™ – Symptom Checker
Check signs of illness 24/7 with trusted, evidence-based insights
RETRIEVER™ – Nutrition & Weight Tool
Get diet advice based on your pet’s breed, age, weight, and goals.
Scriptpaws™ + COLLIE™ AI for Vets
Behind the scenes, AI helps vets make safer clinical decisions and manage medications accurately.
Real-World Veterinary Leader Use Cases
Automating Reception and Appointment Workflows
Reception teams use VETPASS to manage bookings, send automatic reminders, and check in clients digitally—all in one system. This drastically cuts phone traffic, reduces manual entry, and slashes no-shows—streamlining the busy front desk.
Delivering Consistent, High-Quality Client Service
All staff—reception, admin, and management—access client histories, encrypted communications, reminders, and handover notes instantly, wherever they are. VETPASS unifies updates, ensures seamless handovers, and provides responsive, proactive service that a PMS alone can’t deliver.
Easy, Secure Communication for the Whole Team
Internal and external messages are sent, stored, and audited securely in VETPASS—no risky consumer apps or lost emails. Everyone stays “in the loop,” compliance is ensured, and confidential client info is always protected.
Supporting Team Wellbeing and Continuous Learning
Receptionists, admins, and managers receive ongoing support, role-based training, and access to wellbeing tools—all within the platform. New team members onboard smoothly, and regular check-ins help create a positive, resilient, and knowledgeable workplace.
FAQs for all Veterinary Practice Staff
How can we make greeting and checking in clients smoother during busy periods?
VETPASS lets you handle bookings, digital check-ins, and reminders all in one place. This reduces phone calls, speeds up the welcome process, and gives you more time to comfort clients and pets at the desk—no more paper lists or scattered notes.
How do we keep client information accurate when different people handle the same case?
With VETPASS, everyone updates the same secure client record. Handovers, notes, and messaging are logged in real time, so nothing gets lost between shifts and every receptionist has the latest details.
How do we stay on top of reminders and follow-ups for clients?
Automated reminders and task lists built into VETPASS mean you aren’t chasing sticky notes or hand-written logs. Clients receive timely notifications, making your day run more smoothly.
What support is there for my wellbeing and learning?
VETPASS offers built-in access to wellbeing resources and easy training modules tailored for reception roles—helping you deal with stressful days and keeping your skills sharp.
How do I ensure high standards of client service across the whole team?
With VETPASS, every touchpoint—from reception to follow-ups—is logged and communicated in one unified system. You have clear oversight and can intervene if gaps or issues arise.
What’s the best way to support team wellbeing and reduce burnout?
Promote use of VETPASS wellbeing tools and check-ins for all staff, and utilize digital workflows to reduce repetitive admin, which keeps team morale higher and work less stressful.
How do we keep internal communication secure and efficient?
Centralized, encrypted team messaging and document sharing in VETPASS cut risks associated with personal email or apps. Audit trails simplify reviews and protect your practice.
How can I ensure we stay audit-ready and compliant?
Automated recordkeeping and secure storage mean compliance is built into daily practice—you can access any record instantly for regulators, owners, or clients, and train your team confidently.
How can we reduce paperwork and manage appointments more efficiently?
VETPASS automates scheduling, digital forms, record-keeping, and reminders—cutting down on double-entry and freeing up time for you to focus on what matters, like supporting the team and clients.
What about keeping financial records and inventory up to date?
Integrated payments, inventory management, and end-of-day reports are all part of VETPASS, helping you avoid errors, track payments, and stay on top of supply levels with less manual effort.
How do we safeguard sensitive information and stay compliant?
VETPASS uses encrypted communication and secure data storage, meeting regulatory standards. You can control who sees what, making audits and compliance much easier to manage.
How can I develop my skills and keep up with changes?
Access ongoing admin-focused learning modules and best-practice guides through VETPASS—making it easier to adapt, onboard new admins, and grow in your role.
