FAQs

VETPASS provides you and your pet with an unrivalled source of help and advice, as well as convenient 24-hour access to qualified veterinarians. It’s also fun to chat with other owners and share the joy of ownership!

We continuously update our self-help “Wellbeing Advice” and “Health Concerns”. If you can’t find
If your pet has a physical emergency, for example, an injury or accidental poisoning, please immediately contact your primary vet.

1. Register and store all your Pet’s records from pedigree, vaccinations and chip registration to annual insurance and health visits in “My Pets”, “Profile”, and “Medical Records”

2. Connect daily with your own Global Community of Pet Owners. Follow your favorite pets. Share your photos, videos, and experiences in “Our Friends”

3. Post questions privately, or publicly to Veterinarians and other Owners. Create your own private community of Vets and Owners. VETPASS also supports the world’s largest global “Forum” of Veterinarians

4. Save money with special offerings tailored to your Pet including recommended nutrition, treats, medical plans, and insurance in “Alerts and Notifications”. Our global “Shop” is coming in H2 2022

5.Learn about caring for your Pet with specific vet-backed educational resources in “Health Concerns” and “Wellness Advice”

6. Worried about your wonderful Pet? Message a VETPASS veterinarian and be reassured. No question is too dumb

7.Find favorite, and register with local, out-of-hours, weekend, mobile, emergency, specialist, and online Vet practices

8.Make an appointment online or in-person 24 hours a day with your own vet practice (the vet practice must be willing to accept appointments in-app), “Appointments”

9. When needed find and connect immediately available veterinarians – green spotlighted – 7x24hrs. Book online and in-person appointments, “Find Vets”

10.Connect in-app with the world’s leading experts for your wonderful Pet by specialization for second opinions and referrals, “Find Vets”

11. Be assured when using VETPASS. The world’s only veterinary app certified: ISO 9001 Quality Management, ISO 20000 Information Technology, and ISO 27001 Information Security Management

12. Your data is always secure. VETPASS conforms with US HIPAA and California Consumer Privacy Act, the European GDPR requirements, the UK Data Protection Act, and the Privacy Acts in Australia, New Zealand, and South Africa.

Wonderful people aged over 65, registered US Veterans, UK Veteran Badge Holders, and the Owners of registered Service Dogs joining VETPASS in 2022 will have free access to VETPASS delivered services until at least 2025. Why? We think pets can help us all live happier lives and we don’t want access to on-demand veterinary advice to hold owners back from the joy of pet ownership. Your own veterinarians may still charge for their advice and consultation services

Registering a VETPASS account and offering your services and access to pet owners is completely free. We do not charge to maintain your account and promote your expertise to owners. All you do is signup to VETPASS and start using it. In the future, if you wish to remove our in-app advertising or make regular use of the appointment functionality we will propose a monthly or annual charge. The cost is likely to range based on usage between the local equivalent of $10 per month and $20 per month dependent upon video time usage (the equivalent of the revenue from less than one appointment a month) with caps for multiple-users, practices, clinics, and hospitals.

Every day, when you have a question about your Pet or Animal or want to share your experiences with other Owners. We have unique sources of information about every Pet and Animal that you can access. When your local Vet is not open or easily accessible. You can chat to us in-App or see your own Vet online. We can help you with advice on a vast range of topics relating to Pet and Animal health, from nutrition and exercise to illness or problematic behavior. We can help you triage an injury or set of symptoms during a message chat or advise whether you need to attend a Veterinarian straight away. A chat with our Veterinarians will help address your understandable concerns.

VETPASS is available to owners and veterinarians in English everywhere in the world. We have registered all the veterinary clinics and hospitals we could find in the English-speaking world and further.

Countries with Full support:

Australia, Canada, Ireland, New Zealand, Norway, South Africa, United Arab Emirates, United Kingdom, United States of America

Countries with Limited Support*:

Antigua and Barbuda, The Bahamas, Barbados, Belize, Dominica, Grenada, Guyana, Jamaica, Malta, St Kitts and Nevis, St Lucia, St Vincent and the Grenadines, Trinidad and Tobago. Limitations are typically on the settlement currency paid to veterinarians where we collect payments on their behalf (see the detail by Country on our documents page).

In 2023 we are introducing multilingual VETPASS.

Vets can diagnose and/or treat many of the most common presenting conditions for dogs and cats through an online consultation.

The most common are:

Dogs:

• Skin Allergies
• Ear Infections
• Non-cancerous Skin Masses
• Skin Infections
• Arthritis
• Vomiting/Upset Stomach
• Periodontitis/Dental Disease
• Diarrhea (Diarrhoea)/ Intestinal Upset
• Bladder or Urinary Tract Infections – no
• Soft Tissue Trauma (Bruise or Contusion) – no

Cats:

• Bladder or Urinary Tract Disease
• Periodontitis/Dental Disease
• Chronic Kidney Disease
• Vomiting/Upset Stomach
• Excessive Thyroid Hormone
• Diarrhea (Diarrhoea)/ Intestinal Upset
• Diabetes
• Inflammatory Bowel Disease – no
• Upper Respiratory Infections
• Lymphoma

If your vet has registered with VETPASS you can book an appointment with them in the app. Once the appointment is due to start you will receive a notification inviting you to join the consultation. It is a simple as that. If your vet is not registered with us email us at admin@vetpass.com and we will speak to them.

Your vet will advise during the online consultation if you need to bring your pet or animal to the clinic. Most vets will refund your consultation against the cost of an in-person consultation or charge a small additional charge when you visit the surgery.

Your own vet will decide if they can provide you with a prescription and how they can deliver it to you. We provide guidelines on the requirements for the veterinarian to know or be acquainted with your pet and as a result to what extent they can provide a diagnosis and/or prescription.  At the end of each online vet consultation, you will receive a report in the app with the vet’s examination, diagnosis, and plan of care.

Check this out directly with your pet insurer, as this may vary from one insurance company to the next. We are planning to onboard insurers to make life easier for vets and owners.

If you are a farmer or herd owner, we can upload your entire herd in one easy step. We will get your animals in-app as soon as possible. Contact us here

If you wish to contact VETPASS you can contact us here

At VETPASS, we take all complaints very seriously and endeavour to find a solution to your issue as fast as possible. First, we acknowledge your feedback in writing within 24 hours. Then, we aim to respond to you within 72 hours (depending on the nature of the complaint and the investigation required). You can contact us with your complaint by sending an e-mail to admin@VETPASS.com