Download App for Pet Parents and Owners
Download App for Vets & Pet Service Providers
The Essential Vet Toolkit : At a Glance
Instant AI Clinical Support
Rapidly triage cases, access evidence-based answers, and get trusted reference—right when you need it most.
Seamless Continuing Education
Earn CE/CPD credits on your schedule with on-demand modules, real-world cases, and expert webinars.
Confidential, Professional Messaging
Communicate with clients and colleagues securely—no compliance worries, no data risks.
Smart Scheduling & Prepaid Bookings
Automate bookings, reduce no-shows, and enjoy predictable income with upfront payments.
Admin Automation
Cut paperwork: automatic notes, reminders, e-prescriptions, and follow-ups give you more time with patients.
Supportive Vet Community
Join a vibrant peer network for advice, tough case support, and professional growth—never work in isolation.
Smarter Pet Care, Powered by VETPASS AI
From symptom checks to nutrition and prescriptions, VETPASS AI gives you real-time answers—so you know what to do next.
SHEPHERD™ – Symptom Checker
Check signs of illness 24/7 with trusted, evidence-based insights.
RETRIEVER™ – Nutrition & Weight Tool
Get diet advice based on your pet’s breed, age, weight, and goals.
Scriptpaws™ + COLLIE™ AI for Vets
Behind the scenes, AI helps vets make safer clinical decisions and manage medications accurately.
VETPASS in Action: Real-World Use Cases
Veterinarians: Make Confident Clinical Decisions
During a consult, I needed to check a possible drug interaction. With VETPASS, I found the answer on my phone in seconds—no delays, no leaving the client—just quick, confident, and safe prescribing.
Veterinarians: Simplify Documentation & Aftercare
After each consult, I record notes and aftercare in VETPASS. The owner gets an instant summary, and nothing’s missed for the team or client. It saves time, reduces paperwork, and keeps everyone updated.
Veterinary Technicians/Nurses: Enhance Follow-Up & Patient Monitoring
When pets go home post-surgery, I use VETPASS to follow up with owners and log their updates instantly. Every shift stays informed, care is continuous, and our team delivers truly connected nursing support.
Ensure Secure Team Communication & Compliance
VETPASS logs all our messages, so updates reach the entire team—including locums—from the first shift. We avoid confusion, missed information, and compliance worries, keeping our communication seamless and secure.
Simple, Easy and Effective: FAQs for Veterinary Staff
Who can use VETPASS in a veterinary practice?
VETPASS is designed for the entire care team—veterinarians, nurses, technicians, receptionists, managers, and administrators. If you work in or support a veterinary clinic, you can use VETPASS to improve communication, workflow, and patient care.
Do I need advanced tech skills or training to start?
No. VETPASS is intuitive and straightforward for all roles. Most users can sign up and use key features within minutes. Online guides, tutorials, and support are available for every team member if needed.
How does VETPASS help with daily task management?
- Veterinarians: Access protocols, securely message clients/colleagues, document cases, and request peer advice in real time.
- Nurses/Technicians: Use checklists and protocols, log patient updates, and streamline shift handovers securely.
- Reception/Admin: Send client reminders, update team schedules, and distribute key updates from one safe, central platform.
Can teams communicate and share updates securely?
Yes—all staff communicate with each other via encrypted, role-based channels. You can message individuals or groups and easily track who has seen essential updates, reducing confusion and improving compliance.
Does VETPASS manage appointment bookings and reminders?
Yes, VETPASS can assist with booking management. Still, its focus is unique: it allows you to share case information, track compliance, and reduce admin without duplicating your existing practice management system (PMS).
Is my communication and data secure on VETPASS?
Absolutely. All messaging and case notes are fully encrypted and stored securely. VETPASS is designed to comply with the strictest data privacy laws (GDPR, HIPAA, etc.), protecting both staff and client information.
Can we use VETPASS alongside our PMS and other tools?
Yes. There is no need to change existing systems—VETPASS complements your PMS and does not require complex integration. Use it for all your secure communications, references, and collaborative workflows without disruption.
What support is available for different staff roles?
All users—clinical and non-clinical—can access online tutorials, video guides, live webinars, and customer support via email, chat, or phone. Training is tailored to each team member’s daily responsibilities and learning style.
Is there a cost for different team members to use VETPASS?
Individual staff (vets, nurses, techs, reception, managers) can use VETPASS for free. Only when a whole practice wants full team coordination or external owner usage does a small subscription fee apply. There are no hidden charges for staff-level access.
As a nurse or technician, can I access clinical references and protocols?
Yes. All clinical staff—nurses and technicians included—can instantly access up-to-date protocols, reference guides, and how-to resources directly in VETPASS.
As a receptionist or administrator, how do I use VETPASS?
Manage appointment communications, distribute important team updates, track compliance tasks, and streamline client reminders—all through a user-friendly, secure platform.
What if I work at multiple practices or do locum/relief work?
You can connect to any practice using VETPASS (or multiple practices, if needed), and easily toggle between locations or teams. If you’re not attached to a practice, join a VETPASS location to access key features and the professional community.
